Refund policy

Last Updated: June 2026

Welcome to LuxVogueStyle. We value our customers and are committed to providing quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all tags, accessories, and manuals (if applicable).
  • Proof of purchase or your order confirmation is required.
  • Returns must be approved by our customer support team before being sent back.
  • Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale.
  • Gift cards.
  • Personalized or customized products.
  • Products damaged due to misuse, improper care, accidents, or normal wear and tear.
  • Items returned outside the eligible return period.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photos of the item received.
  • A brief description of the issue.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement or a full refund where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved:

  • Refunds will be issued to your original payment method.
  • Returned items are typically inspected within 3–5 business days after they are received.
  • Approved refunds are generally processed within 5–10 business days, depending on your payment provider.
  • Original shipping charges are non-refundable, unless the return is due to our error, a defective product, or an incorrect item.

Restocking Fee

For returns requested due to a change of mind, customers are responsible for return shipping costs, and a 10% restocking fee may apply.

No restocking fee will be charged if the return is due to:

  • A damaged item.
  • A defective product.
  • An incorrect item sent by us.

Exchanges

Exchanges are only available for items that arrive:

  • Damaged
  • Defective
  • Incorrect

If you require an exchange, please contact our customer support team before returning the item.

Order Cancellation

Orders may be canceled before they have been processed and shipped.

Once an order has been processed or dispatched, it cannot be canceled. If you no longer wish to keep the item, you may request a return after delivery in accordance with this policy.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The wrong item was delivered.
  • The product has a verified manufacturing defect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refused Deliveries

Orders refused upon delivery or returned due to an incorrect shipping address or failed delivery attempts may be subject to return shipping charges and any applicable restocking fees.

Contact

If you have any questions regarding this Return & Refund Policy or need assistance with a return or refund request, please contact us.

Store Name: LuxVogueStyle

Email: hiitsiphere@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing LuxVogueStyle. We appreciate your trust and are committed to making your shopping experience as smooth and enjoyable as possible.