Refund policy

Last Updated: October 1, 2026

At LUXVOGUESTYLE LLC, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, refunds, replacements, and cancellations may be requested for purchases made through https://luxvoguestyle.com/.

1. Return Requests

You may request a return within 30 days of delivery.

To be eligible for a return, the item must generally be:

Unused and in substantially the same condition in which it was received;
In its original packaging where reasonably applicable; and
Accompanied by proof of purchase or the applicable order number.

Please contact us before returning any product. Do not send a product to the address shown on our website unless we specifically instruct you to do so.

Because we work with third-party suppliers and fulfillment partners, the appropriate return location may vary depending on the product and fulfillment warehouse.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide:

Your order number;
A description of the issue; and
Clear photographs or video showing the product, packaging, and issue where reasonably necessary.

After reviewing the claim, we may offer an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

3. Items Not Received

If your tracking information shows that your order has not been delivered within the expected delivery period, please contact us.

We may investigate the shipment with the applicable supplier, fulfillment provider, or shipping carrier before issuing a replacement or refund.

If tracking shows an order as delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, and contact the shipping carrier. We will provide reasonable assistance with the investigation.

4. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

Personalized or customized products;
Products that have been used, altered, or damaged after delivery;
Certain hygiene-sensitive or personal-care products once opened;
Gift cards or downloadable/digital products after delivery or access, where legally permitted; and
Products specifically identified as final sale or non-returnable before purchase.

This section does not limit any rights customers may have for defective, damaged, misdescribed, or otherwise non-conforming products under applicable law.

5. Change-of-Mind Returns

For eligible change-of-mind returns, customers may be responsible for return shipping costs unless otherwise stated or required by applicable law.

Original shipping charges may be non-refundable where legally permitted.

Products must not be returned without first receiving return instructions from us.

6. Refunds

Once an eligible return or refund request has been reviewed and approved, we will process the refund to the original payment method used for the purchase.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

We do not control the processing times of banks or payment providers.

7. Exchanges and Replacements

Where appropriate, we may offer a replacement for an item that arrives damaged, defective, incorrect, or otherwise qualifies for replacement under this policy.

Replacement availability may depend on current product inventory and fulfillment availability.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Orders may be submitted to our suppliers and fulfillment partners shortly after purchase. Therefore, we cannot guarantee cancellation once an order has entered processing or fulfillment.

If an order has already shipped, the applicable return procedures may apply.